Shopify 3PL — Cape Town
JLog is a Shopify-integrated third-party logistics provider based in Cape Town. When a customer places an order on your Shopify store, it appears in our fulfillment system automatically. We pick, pack, and ship — typically same day — and push the tracking number back to Shopify so your customer can track their delivery.
JLog is a Shopify-integrated third-party logistics provider (3PL) based in Cape Town, South Africa. JLog syncs directly with your Shopify store for real-time inventory management, automated order processing, same-day pick and pack, and multi-carrier shipping via 15+ domestic and international partners — all from a climate-controlled warehouse in Woodstock.
The Integration
Setting up the connection takes less than 24 hours. JLog integrates directly with your Shopify store — new orders flow automatically into our warehouse management system the moment they're placed. There's no CSV import, no manual entry, no end-of-day batch upload. Your operations team doesn't need to touch anything.
Inventory levels sync in both directions. When we receive new stock into the warehouse, your Shopify product quantities update automatically. When we ship an order, stock decrements in real time. Low-stock alerts fire before you run out, giving you time to replenish before customers see an out-of-stock message. The integration works across Shopify Basic, Shopify, Advanced, and Shopify Plus plans.
Once an order is dispatched, the tracking number is pushed directly to the Shopify order — triggering Shopify's native shipping notification to your customer. Your buyer gets a professional tracking link without you doing anything. You keep full visibility into every order through the JLog dashboard and through your existing Shopify admin.
The Order Flow
From cart to doorstep — automated end to end.
Payment confirmed, order created. That's all Shopify does — the rest is JLog.
No delay, no manual trigger. Our warehouse team sees it as soon as it's placed.
A pick list is generated and a warehouse team member retrieves each SKU from the shelves.
Standard protective packaging is included. If you supply branded boxes, tissue, or inserts, we use them on every order.
Our system checks all 11+ courier partners and picks the fastest or cheapest option for that specific destination and parcel — your preference.
The moment the courier collects, the tracking number pushes to your Shopify order. Shopify fires the shipping notification to your customer automatically.
Delivered. Your customer is happy. You didn't touch a single parcel.
Orders received before 12pm
11+ Couriers
One of the biggest advantages of using JLog as your Shopify fulfillment partner is courier access. Rather than being locked into a single carrier's rates and service levels, every order gets routed through our Bob Go integration — which connects to over 11 South African courier services including The Courier Guy, Dawn Wing, Fastway, Aramex, DPD Laser, and Pudo. For budget-sensitive orders we find the cheapest option; for time-sensitive orders we find the fastest. You choose the default priority, or we can apply logic per shipping zone.
For international Shopify orders, we ship via FedEx and DHL with full customs documentation handled on our end. We're a registered SARS customs broker, so export declarations, HS code classification, and commercial invoices are standard — not an add-on. Your Shopify shipping rate settings can be configured to reflect real carrier costs so you're never subsidising delivery out of your margin.
Nationwide next-day
Express overnight
Economy nationwide
International
Click & collect
Aramex, DPD & others
"Your customer's unboxing experience is part of your brand — we treat it that way."
Branded Packaging
Standard fulfillment packaging — protective outer boxes, bubble wrap, void fill — is included in the fulfillment fee. There's nothing extra to set up for basic protective shipping. Most orders leave the warehouse looking professional by default.
If your brand relies on a specific unboxing experience, bring your own packaging materials. Ship us a pallet of your branded boxes, a roll of your tissue paper, a stack of thank-you cards. We store them in the warehouse alongside your product inventory, and use them for every single order — no exceptions, no substitutions. We track packaging material stock levels and alert you before you run low, so you always have materials on hand.
Stock Control
Your stock levels are visible in real time — both in the JLog merchant dashboard and synced back to your Shopify product pages. There's no end-of-day reconciliation, no spreadsheet to update. If we ship two units of a SKU, your Shopify inventory drops by two within minutes.
Low-stock alerts fire before you actually run out. You can set the threshold per SKU — typically 10–15 units — so you have time to manufacture or order before your Shopify store shows "Sold Out." Inbound stock is simple: ship us a consignment, we receive it, count it against your packing list, photograph any discrepancies, and add it to your available inventory. From there it's live and ready to fulfill. We handle variant management (size, colour, style) and can be configured for batch or expiry tracking on eligible products.
Inventory changes push to your Shopify store within minutes — no batch jobs, no manual exports.
Configurable thresholds per SKU. Get notified before you run out — not after.
Handles all Shopify variants, plus bundle configurations and batch tracking for eligible products.
Returns
Returns are the unglamorous part of running a Shopify store — but they're unavoidable. When a customer initiates a return through Shopify's native returns workflow, JLog receives the physical parcel, inspects it, and takes the appropriate action: restock if the item is undamaged and sellable, quarantine for your review if there's a defect, or log for disposal if it's not resaleable. Every return is photographed and logged with a condition note, so you can see what's coming back and why.
This data matters. Over time, returns patterns tell you which products have sizing issues, which packaging isn't protecting items in transit, and which courier routes are generating damage claims. JLog surfaces this through the merchant dashboard so you can act on it. The returns process integrates with Shopify's return workflow — customers get status updates as the return progresses through our system, keeping your support inbox quiet.
Pricing
Transparent costs. No setup fees. No minimum commitment.
What you pay when an order ships
Most Shopify brands pay R15–30 per order depending on item count, size, and destination. Contact us for a custom quote based on your order volumes.
The hidden costs of self-fulfillment
No setup fee. No minimum contract. No minimum monthly order count. Pay only for what you use.
Getting Started
Most Shopify brands are live with JLog within five business days of signing up. The process is straightforward: you send us your current inventory, we set up the Shopify connection, and once the integration is tested and confirmed, we switch it on. There's no downtime — we can run in parallel with your existing fulfillment setup during the transition period if you prefer to overlap rather than cut over hard.
If you're switching from another 3PL, we coordinate the stock transfer directly. We'll work with your current provider on a transfer schedule, receive your inventory into JLog, count and verify it, and have you live with minimal disruption to your order flow. The Shopify connection itself is the quickest part — it's the physical stock move that takes the most planning, and we've done it enough times to make it routine.
Typical onboarding timeline
We confirm rates, sign the service agreement, and you arrange delivery of your inventory to our Woodstock warehouse.
We receive your inventory, count it against your packing list, and load it into our system with your Shopify SKU mapping.
We connect JLog to your Shopify store and run test orders to verify the sync, tracking push, and inventory updates.
Real orders flow from Shopify to JLog. You stop packing parcels. We start shipping them.
FAQ
Once set up, everything is automatic. Orders flow from Shopify into JLog's fulfillment system without any manual steps. Inventory levels update on Shopify in real time as stock is received or fulfilled. Tracking numbers are pushed back to Shopify as soon as the courier collects — your customer gets their shipping notification without you lifting a finger. The initial connection takes less than 24 hours to configure.
Yes. We manage SKU-level inventory including colour, size, and other Shopify variants. For bundles, we can pick the component SKUs and pack them together as a single shipment. Let us know your bundle configurations during onboarding and we'll set them up in our system.
If the order hasn't been picked yet, our team can update the address, swap items, or cancel it. For orders already in progress, contact us immediately on WhatsApp or phone — we'll do everything possible to intercept it. Orders that have already been handed to the courier follow standard courier amendment procedures.
Yes, we support COD shipments through select courier partners in our network. COD amounts are remitted to you on a regular settlement cycle. Note that COD availability depends on the delivery region — major metros have full coverage, while remote areas may require prepayment.
In most cases, using JLog's courier rates works out cheaper because we aggregate volume across all our clients. However, if you have a specific courier relationship or contracted rates you want to use, speak to us during onboarding — we can accommodate courier account integration for clients with sufficient volume.
Get Started
Be fulfilling orders within a week. Tell us about your store and we'll put together a custom proposal within 48 hours.
We'll review your Shopify store details and send a custom proposal within 48 hours.
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