Question 1

How does e-commerce fulfillment work with JLog?

Accepted Answer

We integrate directly with your Shopify or WooCommerce store via ShipHero. When a customer places an order, it automatically appears in our system. Our warehouse team picks, packs, and ships same-day for orders received before 12pm. You get real-time tracking updates and your customers receive branded shipping notifications.

Question 2

What are your fulfillment costs?

Accepted Answer

Our fulfillment pricing is based on order volume, item size, and shipping destination. Pick and pack starts from R25 per order for standard items. Storage is charged per pallet or shelf space per month. Contact us for a custom quote based on your product range and monthly order volumes.

Question 3

Can you ship internationally from South Africa?

Accepted Answer

Yes, we ship to 40+ countries via DHL, FedEx, and regional courier partners. We handle all customs documentation, HS code classification, and export declarations. International orders typically deliver in 3-7 business days for air freight.

Question 4

Do you handle fragile e-commerce products?

Accepted Answer

Absolutely — it's our speciality. We handle ceramics, glassware, art prints, and other fragile items with custom packaging solutions. Our damage rate is under 0.2% because every item is packed according to its specific fragility requirements.

Question 5

What platforms do you integrate with?

Accepted Answer

We integrate with Shopify, WooCommerce, and custom platforms via ShipHero. Our API supports real-time inventory sync, automatic order import, tracking updates, and returns processing. Setup typically takes 1-2 business days.

Your Online Store, Our Warehouse