Last updated: March 2026 · Version 2026-03
JetLog (Pty) Ltd ("JLog", "we", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what data we collect, why, how long we keep it, and your rights.
We process your personal information on the following grounds under POPIA:
We share personal information only as necessary to provide our services:
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
A complete list of our third-party processors, including their purposes and privacy policies, is available at /legal/processors.html.
Our platform is hosted on Railway (US/EU infrastructure). Your data may be processed in the United States or European Union as part of normal platform operations.
In the course of providing shipping and logistics services, personal information (sender/recipient details, shipment data) is transmitted to carrier APIs located outside South Africa:
These transfers are made in accordance with POPIA Section 72 and are necessary for the performance of the contract between JLog and you (the data subject or responsible party). Both FedEx and DHL maintain comprehensive data protection programmes compliant with international standards.
Additional cross-border processing may occur through:
For details on each processor's data handling, see our third-party processors page.
We retain your data only as long as necessary:
| Data Type | Retention Period | Reason |
|---|---|---|
| Shipment & customs records | 5 years | SARS record-keeping requirement |
| Invoices & financial records | 5 years | Tax and audit compliance |
| Account information | Duration of account + 1 year | Service provision |
| GPS / driver location data | 1 year | Delivery verification |
| Tracking page views | 90 days | Analytics |
| Lead & enquiry data | 2 years (then flagged dormant) | Sales follow-up |
| Password reset tokens | 7 days after expiry | Security |
We implement appropriate technical and organisational measures to protect personal information, including:
In the event of a security compromise involving personal information, JLog will:
If you believe your personal information has been compromised, please contact our Information Officer immediately at gerrit@jlog.co.za.
You have the right to:
To exercise your right to erasure (Right to Be Forgotten), email gerrit@jlog.co.za with the subject line "POPIA Data Deletion Request" and include the email address associated with your account. We will process your request within 30 days.
Please note: Shipment records, customs declarations, and financial documents may be retained in anonymised form to comply with SARS and customs regulations, but all personally identifiable information will be removed.
Our platform uses essential cookies for authentication and session management. We use Google Analytics (GA4) for usage analytics — this is only loaded after you consent via our cookie banner. We do not use third-party advertising cookies.
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children.
We may update this privacy policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of our platform after changes constitutes acceptance of the updated policy.
For any privacy-related enquiries, data access requests, or complaints, contact our Information Officer:
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.