White glove delivery means a two-person team arrives at your door, carries the item inside, places it exactly where you want it, unpacks it, and removes every scrap of packaging. No kerbside drop. No “sign here and good luck.” JLog runs this service from our Woodstock facility for art galleries, furniture designers, interior decorators, luxury e-commerce brands, and auction houses across Cape Town and South Africa.
JLog (JetLog Pty Ltd) is the official logistics carrier for the Investec Cape Town Art Fair and Cape Town's specialist white glove delivery provider. We operate from Unit 12C, 10 Railway Street, Woodstock — handling art, designer furniture, fragile ceramics, and high-value e-commerce goods with two-person delivery teams, real-time tracking, and Alpec transit insurance at 2.1% of declared value.
White glove delivery is the highest tier of logistics service. Unlike standard courier delivery — where a driver drops a box at your gate and drives away — white glove delivery means a trained two-person team handles every step from the vehicle to the final position inside your home, office, gallery, or showroom. The term comes from the white cotton gloves worn when handling museum-grade objects, and the standard of care applies to everything we deliver.
At JLog, white glove delivery in Cape Town includes: collection from our Woodstock warehouse or your premises, protective wrapping if needed, transport in a dedicated vehicle, a pre-delivery call to the recipient, two-person carry-in to the room of choice, careful unpacking, placement in the exact position requested, removal of all packaging debris, and a confirmation photo sent to the client. Every delivery is tracked in real time through the JLog platform.
This service exists because standard couriers aren't equipped to handle what our clients ship. A R200,000 painting can't be left at a security gate. A 180kg marble dining table can't be dropped at the kerb. A limited-edition sculpture needs to be placed on its plinth, not dumped in the hallway. White glove delivery is the bridge between logistics and the experience your customer expects when they spend serious money.
JLog is Cape Town's specialist in this space. We are the official logistics carrier for the Investec Cape Town Art Fair, handling inbound and outbound logistics for galleries and collectors from around the world. We apply the same standard of care to every white glove delivery we make — whether it's a single artwork going to a collector in Constantia or a full container of designer furniture arriving from Milan. Our Woodstock facility at Unit 12C, 10 Railway Street includes climate-controlled storage, an on-site crating workshop, and direct access to our customs clearance team for international shipments.
If you're searching for white glove delivery in Cape Town, white glove logistics in South Africa, or a two-person delivery service for high-value goods — you've found the right team. Call Gerrit directly, or send us a WhatsApp. You'll get his number, not a helpdesk ticket.
Six things that separate white glove from “delivered.” This is the standard — not an upsell.
Every white glove delivery is handled by a minimum of two trained people. They know how to carry heavy, awkward, and fragile items through doorways, up stairs, and into lifts without damaging the item or your property. No solo drivers rolling the dice with your R50,000 sideboard.
We don't leave things at the gate, in the garage, or “at reception.” Your item goes to the room of your choice and is placed in the exact position you specify. Living room, third floor, corner of the gallery — wherever it needs to be. That's the entire point of white glove delivery.
Once placed, our team unpacks the item, removes all protective materials — bubble wrap, foam, corner protectors, crate timber — and takes everything away with them. You're left with the item in position, not a pile of packaging to deal with.
Every delivery is tracked through JLog's proprietary logistics platform. You get a tracking link, live status updates, and estimated delivery windows. No calling a call centre for updates — you can see exactly where your delivery is at any moment.
Our team calls the recipient before delivery to confirm the time window, access arrangements, and any special instructions. If the delivery involves stairs, a narrow entrance, or a specific floor — we want to know before we arrive, not when we're standing at the door.
Once the item is placed and unpacked, our team takes a confirmation photo showing the item in its final position. This is sent to you (and your client, if applicable) as proof of delivery and condition. It closes the loop — no ambiguity about what was delivered or where it ended up.
JLog's white glove service is built for businesses where the delivery experience is part of the product. If your customers expect premium, so should your logistics.
Exhibition installs, collector deliveries, art fair logistics. Condition reports and custom crating included.
Oversized, heavy, and bespoke pieces delivered with two-person teams. Showrooms, clients, and trade shows.
Multiple items to multiple rooms on a single delivery. We work to your install schedule, not ours.
The last mile matters most. We make your brand look good at the moment of delivery. Unboxing experience preserved.
Post-auction delivery to buyers. High-value lots handled with insurance, condition reports, and placement.
From booking to confirmation photo — here's what happens when you use JLog's white glove delivery service in Cape Town.
Tell us what you need delivered — item description, dimensions, weight, collection point, and delivery address. We come back with a clear quote, usually within an hour during business hours. No hidden fees. Email, WhatsApp, or call Gerrit directly.
Before delivery day, our team contacts the recipient to confirm the time window, check access (stairs, lifts, narrow doorways, security gates), and note any placement instructions. If the item is in our warehouse, we prepare protective wrapping and load the vehicle the morning of delivery.
Two trained handlers arrive in a dedicated vehicle. They carry the item inside, navigate any stairs or tight spaces, place it in the specified position, unpack it carefully, and remove all packaging materials. The entire process is tracked live on the JLog platform.
Once placed, our team takes a confirmation photo showing the item in its final position. This is sent to you immediately along with delivery confirmation in the tracking system. Job done — no follow-up calls, no missing proof of delivery.
JLog is the appointed logistics partner for one of Africa's most prestigious art fairs. We handle inbound and outbound logistics for galleries from South Africa, Europe, the UK, and the US — hundreds of artworks moved under strict deadlines with zero tolerance for damage. That experience flows into every white glove delivery we make. See our art logistics page for more detail.
Our Woodstock facility includes a full crating workshop where we build custom wooden crates on-site. ISPM-15 heat-treated timber for international compliance. Museum-grade foam-lined interiors for fragile works. If your item needs a crate before delivery — whether it's going across Cape Town or across the Atlantic — we build it ourselves.
JLog is a SARS-registered customs clearing agent. When white glove delivery involves an imported item — a sculpture from London, furniture from Italy, luxury goods from the US — we handle the entire chain: customs clearance, duty and VAT, bonded warehouse release, and white glove delivery to the final destination. One company, one point of contact, no handoffs between providers.
JLog runs on a proprietary logistics platform with 200+ data models. Every white glove delivery is tracked in real time — from warehouse departure to final placement photo. You get a tracking link, status updates, and digital proof of delivery. Our clients don't chase updates — they check their dashboard. And when they want to talk to a human, they call Gerrit directly.
Three real scenarios from JLog's white glove delivery operations. These aren't hypotheticals — this is what we do every week.
A Cape Town gallery is installing a new exhibition — 25 framed works and 4 sculptures from three different artists. JLog collects from each artist's studio, stores temporarily in our climate-controlled Woodstock warehouse, then delivers everything to the gallery on install day. Two-person teams carry each piece inside, place on the gallery floor where the curator directs, and remove all wrapping. Condition reports are completed on collection and delivery. The gallery opens on schedule with no logistics stress. This is the same process we run for the Investec Cape Town Art Fair, scaled to a single gallery.
A furniture designer has completed a dining table (solid oak, 220cm, 160kg) and six chairs for a show house in Franschhoek. Standard couriers won't touch it — too heavy, too awkward, too expensive to risk. JLog collects from the designer's workshop, wraps and secures the pieces in a dedicated vehicle, and delivers to the show house with a two-person team. The table goes through the front door, down a passage, and into the dining room. Legs are attached on-site if shipped flat-pack. All packaging is removed. The designer sends us the next job before we've left the driveway.
A luxury homeware brand sells a R35,000 handcrafted ceramic vase through their online store. Standard courier delivery means a cardboard box at the gate and a prayer. JLog's white glove service means a pre-delivery call to the customer, a two-person team arriving in a branded-neutral vehicle, the vase carried inside and placed on the customer's dining table, unboxed in front of them, and all packaging removed. A confirmation photo goes to the brand. The customer feels like they bought from a premium brand — because they did, and the logistics matched. Transit insurance via Alpec (2.1% of value) is available for items like this.
White glove delivery often involves items worth tens or hundreds of thousands of rands. JLog offers comprehensive transit insurance through Alpec at 2.1% of declared value, covering damage, loss, and theft door-to-door. This is genuine all-risk transit cover, not the limited liability that standard couriers offer (which typically caps at R2,000 regardless of the item's actual value).
For art and collectibles, we complete condition reports at collection and delivery, documenting the state of the item with photos before and after transit. For furniture, we photograph any pre-existing marks or wear before collection so there's no ambiguity about what happened in transit versus what was already there.
Insurance is optional but strongly recommended for items over R10,000 in value. The cost is straightforward — 2.1% of the declared value, no excess, no complicated claims process. If something goes wrong (and in seven years it very rarely has), you're covered.
JLog's white glove delivery service operates from our facility at Unit 12C, 10 Railway Street, Woodstock, Cape Town. This central location gives us efficient access to every part of the Cape Town metro — City Bowl, Atlantic Seaboard, Southern Suburbs, Constantia, Stellenbosch, Franschhoek, Paarl, Durbanville, and the West Coast.
For deliveries outside Cape Town, we handle national white glove delivery across South Africa. Johannesburg, Pretoria, Durban, and other major centres are covered through our dedicated vehicle network. Long-distance white glove deliveries include the same standard of service — two-person teams, inside placement, unpacking, debris removal, and confirmation photos.
For international items arriving into Cape Town, JLog handles the complete chain: international freight (via DHL, FedEx, or sea freight), customs clearance through our SARS-registered team, bonded warehouse release, and white glove delivery to the final destination. One provider from origin to placement — no handoffs, no finger-pointing when something goes wrong.
Our 3PL capabilities mean we can also store items in our Woodstock warehouse before delivery. If a client is renovating, moving, or timing a delivery for a specific date, we hold the item in climate-controlled storage until they're ready. Storage plus white glove delivery is a common combination for interior decorators and gallery clients.
We cover the entire Cape Town metro — City Bowl, Atlantic Seaboard, Southern Suburbs, Northern Suburbs, Winelands (Stellenbosch, Franschhoek, Paarl), and the West Coast. We also handle national white glove deliveries to Johannesburg, Pretoria, Durban, and other South African cities. For international items, we manage the full chain from customs clearance to final delivery.
We document every delivery with condition reports and confirmation photos. For high-value items, we offer transit insurance through Alpec at 2.1% of declared value — covering damage, loss, and theft door-to-door. Our handlers are trained specifically for fragile and high-value items, so damage claims are extremely rare. But when you're moving a R200,000 painting, the insurance is there for peace of mind.
Yes — it's one of our core specialities. JLog is the official logistics carrier for the Investec Cape Town Art Fair. We handle original paintings, sculptures, ceramics, prints, and mixed-media works for galleries across South Africa and internationally. Services include custom crating, climate-controlled storage, condition reporting, and two-person delivery with inside placement. See our art logistics page for the full breakdown.
Yes. Every delivery is tracked through JLog's proprietary logistics platform. You receive a tracking link with live status updates, and our team sends a confirmation photo once the item has been delivered and placed. You can also contact Gerrit directly for updates — you'll get his number, not a helpdesk ticket.
Our standard white glove service covers delivery, inside carry, placement in the room of your choice, unpacking, and debris removal. We don't handle technical installations (wall mounting, electrical, plumbing), but we coordinate with your installer to make sure the item arrives at the right time and is placed exactly where they need it. For gallery exhibitions, we work directly with the curator on placement.
No minimum. We handle single-item deliveries and multi-piece projects with the same level of care. Whether it's one sculpture going to a collector's home or 40 artworks being installed at a gallery exhibition, the service standard doesn't change. Pricing is per delivery based on item size, weight, distance, and handling requirements.
Same-day white glove delivery is available within Cape Town subject to team availability. For planned deliveries, we recommend booking 24–48 hours in advance so we can assign the right vehicle and crew, schedule the pre-delivery call with the recipient, and prepare proper protective materials. Urgent same-day requests? Call Gerrit — we'll make it work if we can.
We're not a removal company — we're a specialist delivery service for individual high-value items. That said, we regularly work alongside removal companies when a client has specific items (artwork, antiques, designer furniture) that need more careful handling than a standard removal crew provides. We handle the precious items; the movers handle the rest. It's a common setup for clients relocating within Cape Town or nationally.
Tell us what needs delivering, where it's going, and when. We'll come back with a clear quote — usually within an hour during business hours.
Unit 12C, 10 Railway Street, Woodstock, Cape Town · No minimum orders · Alpec insurance available