JLog is a Cape Town-based third-party logistics provider built for e-commerce brands. We store your stock, integrate with Shopify and WooCommerce, and pick, pack, and ship every order — same day if it's before 12pm. Enterprise-level fulfillment without the enterprise price tag.
JLog is a Cape Town e-commerce fulfillment centre (3PL) providing pick, pack, and ship services for online stores. With integrations for Shopify and WooCommerce, 15+ domestic and international carrier partners, and a proprietary technology platform for real-time inventory and tracking, JLog offers same-day dispatch from its Woodstock warehouse with no long-term contracts.
If you've never used a third-party logistics provider before, the concept is straightforward: you hand us your stock, we connect to your online store, and we handle every order from pick and pack through to delivery and returns. You focus on selling. We handle the logistics.
The process begins when you send your inventory to our Woodstock warehouse — or we arrange a collection. Our team receives every item, counts it, checks it for damage, and puts it on the shelf. From that point, your inventory is live in our system and visible in real time in your client dashboard. You can see exactly what stock you have, where it is, and when it's running low.
Once your online store is connected — which takes 1-2 business days — every new order triggers an automatic pick-and-pack job. Our warehouse team gets a picking list, pulls the right items, packs them securely (using your branded packaging if you've sent it), and hands them to one of our 11+ courier partners. If the order is received before 12pm, it goes out the same day. The customer gets a tracking number. You get a dispatch notification. And if something comes back, we handle the return too.
Book a drop-off at our Woodstock warehouse or we can arrange collection from your premises.
Every item is barcode-scanned and entered into our WMS. You get a receive confirmation.
Shopify, WooCommerce, or custom platform. Direct integration, configured by our team.
No manual steps. Orders sync in real time. Our team sees it immediately.
Best courier selected automatically. Tracking number generated and pushed back to your store.
Branded shipping notifications to your customer. Returns received, inspected, and restocked.
The biggest advantage of working with JLog over a traditional warehousing company is our technology. Our custom-built warehouse management system connects directly to your Shopify or WooCommerce store — no third-party middleware, no manual CSV uploads, no copy-pasting order numbers. When a customer places an order, it appears in our fulfillment queue automatically, usually within seconds.
This integration is bidirectional. As we receive new stock, your store's inventory counts update in real time. When we pick and ship an order, the tracking number is pushed back to your store and your customer gets their shipping notification — all without you touching anything. Inventory discrepancies become a thing of the past because there's only one source of truth: our warehouse system.
We also support custom e-commerce platforms and marketplace sellers (Takealot, Amazon, Etsy) via our API. JLog's platform was purpose-built for South African e-commerce — not adapted from a generic global WMS. That means it handles South African courier quirks, ZAR pricing, local address formats, and SA-specific carrier integrations out of the box. Most SA 3PLs are still running spreadsheets. We're not.
→ Shopify-specific integration details · WooCommerce details
JLog integrates with Bob Go, South Africa's leading courier aggregator, giving us live access to rates and capacity across 11+ domestic carriers simultaneously. Every single order is automatically rate-shopped before a label is printed.
When your order comes in, our system queries every courier in the network in real time: price, estimated delivery time, and available pickup slots. We then select the courier that gives the best combination of cost and speed for that specific parcel — based on its dimensions, weight, destination, and your preferences. You get volume-negotiated courier rates that individual brands can't access on their own, passed through to you at cost.
For international e-commerce orders, JLog uses FedEx and DHL directly. Both provide express and economy services to most countries, with automated customs documentation. Whether a customer is in Johannesburg or Japan, the same automated fulfillment process applies — order in, pick and pack, ship, track, done.
The courier network includes The Courier Guy, Dawn Wing, Fastway, DPD Laser, Pudo locker delivery, RAM, MDS Collivery, and more — with new couriers added as the Bob Go network grows. For certain routes or product types, specific couriers perform better. Our system learns from delivery performance data and adapts routing rules accordingly. You don't need to manage any of this — it just works.
JLog isn't a specialist niche warehouse. We're built for the broad range of products that e-commerce brands sell — from fashion to food, electronics to art. Our team is experienced in handling products that need extra care, and our warehouse is equipped for a wide variety of storage requirements.
The majority of our e-commerce clients sell consumer goods: clothing, beauty products, homewares, health supplements, and electronics accessories. These are fast-moving, high-volume categories where speed and accuracy are everything. Our pick-and-pack process is optimised for this — high throughput with low error rates.
Clothing, shoes, accessories — SKU-level by size and colour
Cosmetics, skincare, supplements — expiry date tracking
Accessories, gadgets, peripherals — secure packaging
Candles, ceramics, homeware — fragile handling available
We also serve brands with more specialised requirements: subscription box operations, premium and luxury brands that need branded unboxing experiences, food and beverage brands with non-perishable inventory, and fine art or high-value goods that require individual attention. If your product needs extra care, tell us during onboarding and we'll set up the right handling process.
Non-perishable, wine, specialty — batch & expiry tracking
Flat-pack or tube — protective packaging, careful handling
Multi-SKU assembly, insert cards, branded outer boxes
High-value goods with branded unboxing requirements
Our warehouse is located in Woodstock, Cape Town — centrally positioned for fast courier collection across the metro. The space is climate-controlled, which matters for health and beauty products, wine, electronics, and anything sensitive to temperature or humidity. Shelf storage handles small to medium items; pallet storage is available for bulk inventory.
Every item in our warehouse is barcode-scanned on receipt and tracked throughout its lifecycle. Your client dashboard shows you live stock levels, flagging items that are running low before they cause a stockout. For health, beauty, and food products, we track batch numbers and expiry dates — so you can manage recalls or promotions on specific production runs without manual cross-referencing.
We run regular stock counts and provide monthly reconciliation reports. This isn't just good practice — it's how we maintain accuracy and catch discrepancies early. Our barcode scanning at pick time also provides a final accuracy check: if the wrong SKU is scanned, the system flags it before the parcel is sealed. The result is a pick accuracy rate that consistently outperforms manual warehouse operations. → Full warehousing details
Orders received in our system before noon ship the same business day. Courier collection is typically 2pm–4pm. Your customer gets their tracking number by end of day.
Orders received after noon are processed first thing the following morning. You can set customer expectations at checkout — we can share dispatch timing data for your FAQ.
Speed is the most direct way fulfillment quality affects your customer's experience and your reviews. JLog's 12pm same-day cutoff is one of the more aggressive in Cape Town's 3PL market — and we back it up. Orders received before noon go out the same afternoon, every business day.
Peak season is where many fulfillment operations crack under pressure. Black Friday, Christmas, Valentine's Day flash sales — we plan for these with you. We schedule additional warehouse staffing for peak periods and ask you to give us a heads-up at least two weeks before a major campaign. We've processed multi-day order surges without breaking our same-day SLA, and we keep a running communication channel with you throughout so you know what's moving. Every order dispatched triggers a notification to you with the tracking details — no need to log in to check.
Returns are a permanent feature of e-commerce — the question is how smoothly you handle them. JLog receives returns at our Woodstock warehouse, inspects each item, and takes the appropriate action: back to shelf if it's in sellable condition, flagged for your review if it's damaged or incomplete. The return reason (customer-reported and our inspection note) is logged in your dashboard so you can spot patterns — product defects, size guide issues, carrier damage — and act on them.
For Shopify and WooCommerce stores, return data syncs back to your platform automatically. When a return is restocked, your inventory count updates immediately. Your customer receives a confirmation notification when their return has been processed. You never need to manually log a return or update stock — the system handles it end-to-end. Returns don't have to be a pain point. With the right process, they're just another part of running a professional e-commerce operation.
Condition check, reason logged, photos taken if damaged. You see the full picture in your dashboard.
Sellable returns go straight back to inventory. Damaged or incomplete returns are flagged for your decision.
Spot patterns over time. If a product has a recurring return reason, you'll see it in your monthly report.
JLog's warehouse management system is purpose-built for South African e-commerce — not a generic global WMS adapted for local use. This distinction matters more than it sounds. SA-specific carrier integrations, ZAR pricing, local address formats, and South African public holiday calendars are all baked in from the start. We built it ourselves so we can extend it when our clients need something new.
The platform handles the full operational loop: order intake, inventory allocation, pick-and-pack instruction, carrier selection, label generation, tracking, and returns. Everything is connected. There's no handoff between separate systems where data can get lost. Your client portal — accessible from desktop or mobile — gives you a live view of everything happening in your account without needing to call us.
For brands with custom requirements or who sell on multiple platforms, JLog offers a REST API. This means your development team can connect any system — a custom storefront, an ERP, a customer service platform — directly to our fulfillment engine. Most SA 3PLs can't offer this. It's one of the reasons growing brands choose JLog as their fulfillment partner for the long term. → Platform details
You only pay for what you use. No setup fees. No minimum contract. No surprise surcharges at month-end. JLog's pricing model is built for growing brands — the more you scale, the better your per-unit economics.
Courier rates are passed through at cost. We aggregate volume across all clients, so you benefit from bulk rates you couldn't negotiate alone.
A typical fashion or homewares brand shipping 200 orders per month within SA, with average parcel weight of 0.8kg, standard packaging:
Costs vary by parcel size, weight, destination, and product type. The example above uses standard domestic courier rates. Contact us for a custom quote based on your actual volumes and products.
JLog works best for e-commerce brands that have reached the point where doing fulfillment yourself is costing you more — in time, space, stress, and errors — than outsourcing it. That tipping point is usually somewhere around 50 orders per month. Below that, a 3PL often doesn't make economic sense. Above it, the maths almost always favour outsourcing.
We're particularly well-suited to brands that are scaling and don't want fulfillment to be the bottleneck. If you're packing orders from your garage or spare bedroom, running out of space, or struggling to get orders out on time during sales peaks, JLog is built for exactly this transition. We're also the right choice for international brands that need a South African fulfillment centre — we can receive stock from overseas, clear customs if needed, and dispatch locally from Cape Town.
Not sure if you're the right fit? Tell us your volumes and product types and we'll give you an honest answer — including if we're not the right solution for you.
The most common reason brands don't switch to a 3PL sooner is that they assume it will be complicated and disruptive. In reality, the onboarding process is straightforward and most brands are live within one week — without missing a single order in transit.
We start with a free consultation: we learn about your products, volumes, packaging requirements, and any special handling needs. We then configure your account, connect your store, and give you access to your client portal. You send us your first stock shipment, we receive and shelve it, and then we start fulfilling. The store integration usually takes less than 48 hours to set up. Stock receipt and shelving typically takes 1 business day. From there, it's operational — orders flow in automatically and go out the same day.
If you're switching from another 3PL, we manage the stock transfer with you to minimise disruption. The typical approach is to plan a stock move over a weekend so weekday order flow isn't interrupted. Most brands that switch to JLog from another provider tell us they wish they'd done it sooner.
Email, phone, or WhatsApp — we respond same business day.
30–45 minutes. We learn about your brand and design the right fulfillment setup.
We configure your account, connect Shopify or WooCommerce, and test the integration.
Drop-off or collection. We receive, count, and shelve. You get a confirmation.
Orders flow in automatically. First dispatch, same or next business day. You're live.
Most brands are live and shipping within one week.
Most brands are live within one week. After your initial consultation, we set up your account and connect your store (usually 1–2 business days). You then send us your stock — once it's received, counted, and shelved, we can start fulfilling immediately. The whole process from first contact to first order shipped is typically 5–7 working days.
Yes. Once the integration is set up, orders flow from your store into JLog's system automatically — no copy-pasting, no manual uploads. Inventory levels update on your store in real time as stock is received or fulfilled, and tracking numbers are pushed back as soon as the courier collects. Your customer gets their shipping notification without you lifting a finger. The initial connection is configured by our team and takes less than 48 hours.
We plan ahead with you. For peak periods like Black Friday, Christmas, or flash sales, we schedule extra staffing and make sure you have sufficient stock inbounded well in advance. Our infrastructure is designed to scale — we've handled multi-day peak rushes without missing our same-day dispatch SLA. Let us know your expected volumes at least two weeks before a major campaign and we'll prepare accordingly.
Absolutely. Our Woodstock warehouse is open to clients. You can schedule a visit to see how your stock is stored, meet the team, and walk through the pick-and-pack process in action. Many new clients find a warehouse visit reassuring when first starting out. Contact us to book a walkthrough — we're happy to show you around.
We take accuracy seriously. Every order goes through a barcode-scan verification step before it's sealed and dispatched — if the wrong SKU is picked, the system flags it immediately. In the rare event of a packing error on our side, we cover the cost of reshipping the correct order. For courier-related damage, we assist with the carrier claim process and have direct relationships with both FedEx and DHL for international claims.
Yes. For international e-commerce shipments, JLog uses FedEx and DHL — both offer express and economy services to most countries. We handle the export documentation, including commercial invoices and customs declarations. For brands that regularly ship overseas, we can set up automatic international routing rules in your account so the right carrier is always selected without manual intervention.
Switching is straightforward and we manage the process with you. The typical approach is to plan the stock transfer over a weekend so weekday order flow isn't interrupted. We coordinate the timeline with your current provider and make sure your store integration is live and tested before the first stock arrives at our warehouse. Most brands that switch to JLog tell us they wish they'd done it sooner — and they don't lose a single order in the process.
Get a free quote and be shipping within a week. No setup fees. No long-term contract.
We respond to all enquiries within one business day. Prefer a call? Leave your number and we'll call you.