Question 1

How long does it take to build a custom crate?

Accepted Answer

Standard crates take 1–2 business days from approval. Complex or oversized items such as large sculptures or multi-piece furniture sets typically require 3–5 business days, depending on internal support structures. Rush service is available for art fairs, exhibitions, and time-sensitive shipments.

Question 2

Can you crate items at my gallery, studio, or home?

Accepted Answer

Yes. JLog offers on-site crating for items that are too large, too fragile, or too valuable to transport uncrated. Our mobile team brings pre-cut plywood panels, all packing materials, and portable power tools to build museum-grade crates at your location anywhere in Cape Town and the Western Cape.

Question 3

What does ISPM 15 mean and why does it matter?

Accepted Answer

ISPM 15 is an international standard requiring all solid wood packaging used in international trade to be heat-treated and stamped to prevent the spread of pests. Without ISPM 15 compliance, your crate can be refused at customs, quarantined, or destroyed. All timber used in JLog crates is ISPM 15 certified.

Question 4

Do I need a crate or is soft packing enough?

Accepted Answer

Soft packing (blankets, bubble wrap, cardboard) is suitable for short domestic moves of robust items. A custom crate is essential for international shipping, fragile or high-value items, sculptures with protrusions, glass, ceramics, and anything travelling by air or sea freight. When in doubt, crate it — the cost of a crate is always less than the cost of a damage claim.

Question 5

Can you crate and ship a sculpture to the UK in the same week?

Accepted Answer

Yes, for standard-sized sculptures. We can build the crate in 1–2 days, complete customs documentation the same day, and dispatch via air freight with FedEx or DHL for delivery within 3–5 business days. The entire process from workshop to London doorstep is typically 5–7 working days.

Custom Crating & Sculpture Shipping from Cape Town